Rental Policy

• Pick your start and return days on the calendar, up to 6 months ahead and up to 30 days at a time.
• Grayed-out days are already reserved. Each return is followed by a free day so the piece can be cared for.
• You pay when you request. If the owner declines, you’re refunded in full.

• Arrange local pickup or shipping with the owner, as offered on the listing.
• The owner taps “I’ve handed it over” when you receive it. That’s when they’re paid.
• If something isn’t as described when you receive it, tell the owner and us at hello@nfntcloset.com straight away.

• Return it by 8 pm New York time on your return date. We’ll remind you 48 hours before (with an option to extend) and 24 hours before.
• Wash or clean it before returning it, following its care label. When in doubt, ask the owner.
• No alterations, no lending it on, no smoking or strong perfume near it.

Request an extension from your rental page before the return deadline. If the owner approves, the extra days (plus the service fee) are charged to the card you used.

Every listing shows a security fee. You’re only charged if:

• It’s late: the owner can charge part or all of it once the deadline has passed.
• It’s damaged: beyond normal wear from careful use. The owner must describe the damage.
• It isn’t returned: 24 hours after the deadline, the owner can charge the full fee and the rental is closed.

It’s charged once at most, to the card you used, and goes to the owner. You’ll get a notification with the amount and reason. Think it’s unfair? Write to hello@nfntcloset.com within 14 days and we’ll review it.

• Before handoff, you or the owner can cancel, and you’re refunded in full.
• After handoff, rentals can’t be cancelled or refunded in the app.

You and the owner can rate each other (1–5 stars) for 14 days after it ends. Honest, kind reviews help everyone, and the best-rated closets each week appear on Top Closets.