Terms of Service

• You must be at least 18 years old and able to enter into a binding contract.
• The Service is currently intended for members in the United States.
• You may not use the Service if the law prohibits it or if we have previously removed your account.

You sign in with a one-time link sent to your email address, so keep access to that email secure. Give accurate information, use one account per person, and keep your profile up to date. You’re responsible for what happens under your account. Tell us right away at hello@nfntcloset.com if you think someone else has used it.

Your closet (name, username, photo, neighborhood, bio, listings, ratings and reviews) is public, including to people who aren’t signed in.

NFN-T-CLOSET provides the platform that connects members who lend pieces (“Owners”) with members who rent them (“Renters”), and processes payments for those rentals. We don’t own, inspect, clean, store or ship the pieces listed, and we don’t guarantee their quality, fit, authenticity or condition. Each rental is an arrangement between the Owner and the Renter, made through the Service and subject to these Terms.

• Only list items you own and have the right to rent out. Listings must be accurate: describe the size, condition and any flaws honestly, and use real photos of the actual piece, including at least one clean photo.
• Don’t list counterfeit or stolen goods, items that are unsafe or unhygienic (for example, worn underwear or swimwear bottoms without a liner), or anything illegal.
• You set the daily price and the security fee. Before your pieces can be rented you must set up payouts with our payment provider, Stripe, which will verify your identity and bank details.
• Hand pieces over clean and in the condition shown, on the agreed date, and confirm the handover and the return in the app.
• By posting photos and text, you give NFN-T-CLOSET a non-exclusive, royalty-free license to display them on the Service and to use them to promote NFN-T-CLOSET. You keep ownership, and you can remove a listing at any time unless it’s out on a rental.

• Choose your dates on the reservation calendar and pay at checkout. Your request goes to the Owner, who may accept or decline it. If they decline, you’re refunded in full.
• Take good care of what you rent, wear it as intended, don’t alter it, lend it on or sell it, and return it clean (washed or cleaned as its care label says) by the return deadline: 8 pm New York time on your return date.
• Follow the Rental Policy, which explains handoff, washing, extensions and the security fee in plain language.

• The rental price is the Owner’s daily price times the number of days. Renters also pay a service fee of 5% of the rental price (minimum $1.00), shown before you pay. Applicable sales tax may be added where required.
• NFN-T-CLOSET keeps a platform fee of 10% of the rental price and the service fee. The Owner receives the rest (90% of the rental price), paid out through Stripe once the piece has been handed over.
• Payments are processed by Stripe and subject to Stripe’s terms. We never see or store your full card number.
• Saved card. When you rent, your payment method is saved securely with Stripe. You authorize NFN-T-CLOSET to charge it later, without you being present, for (a) extra days you request and the Owner approves, and (b) the security fee, if it becomes payable under section 7 and the Rental Policy.

Each listing shows a security fee. It is not charged at checkout. The Owner may charge some or all of it to the Renter’s saved card, once per rental, if:

• the piece is returned late (after the return deadline);
• the piece comes back damaged, beyond normal wear from careful use; or
• the piece hasn’t been returned 24 hours after the return deadline, in which case the full security fee is charged and the rental is closed.

The Owner must give the reason, and for damage, describe it. The Renter is notified with the amount and reason. The security fee is paid to the Owner in full. If you believe a charge was unfair, contact us at hello@nfntcloset.com within 14 days and we’ll review it with both members. The security fee is a pre-agreed amount and may not equal the full value of a piece.

• A Renter may request to keep a piece longer before the return deadline. If the Owner approves, the extra days and service fee are charged to the saved card.
• Before the piece is handed over, either member may cancel a confirmed rental, and an Owner may decline a request. In those cases the Renter is refunded the rental price and service fee in full.
• Once a piece has been handed over, the rental can’t be cancelled or refunded through the app.
• If a payment is disputed with your bank (a chargeback) without first contacting us, we may suspend your account while we look into it.

• Treat other members with respect. No harassment, discrimination, threats or spam.
• Keep payments for rentals on NFN-T-CLOSET. Don’t ask members to pay outside the Service: those payments aren’t protected and may lead to your account being removed.
• After each rental both members can leave a 1–5 star rating and a short review. Be honest and fair, and only rate rentals you were part of. We may remove reviews that are abusive, misleading or unrelated to the rental.
• Arrange pickups in safe, public places when you can. Use your judgment when meeting other members: we don’t run background checks.

You can stop using the Service at any time; write to hello@nfntcloset.com to close your account. We may suspend or remove accounts or listings that break these Terms or put other members at risk. Open rentals and amounts owed still have to be settled.

The Service is provided “as is”. To the fullest extent the law allows, NFN-T-CLOSET isn’t liable for the condition, safety or legality of pieces, for the conduct of members, or for indirect or consequential losses. Our total liability to you for any claim is limited to the fees NFN-T-CLOSET received from your rentals in the 12 months before the claim. Nothing in these Terms limits rights you have that can’t be limited by law.

If something goes wrong, contact us first at hello@nfntcloset.com; most issues can be resolved quickly. These Terms are governed by the laws of the State of New York, USA, without regard to its conflict-of-law rules, and disputes will be heard in the state or federal courts located in New York, unless the law where you live requires otherwise.

We may update these Terms as NFN-T-CLOSET grows. If a change is material we’ll let you know by email or in the app before it takes effect. Continuing to use the Service after that means you accept the updated Terms.

Questions about these Terms: hello@nfntcloset.com.